Web Hosting Services

Owned by Tom Garbelotti
Last updated: Oct 15, 2024
3 min read

 

UCLA Humanities Technology (HumTech) offers two service options to clients from officially recognized academic units: Departments, Centers, or other UCLA Humanities programs. These service levels cater to the diverse needs of our clients, providing flexibility and choice in managing their online presence.

Service Options

HumTech provides two distinct web hosting service levels: fully managed and a self-managed option. The fully managed service offers extensive support with limited customization possibilities, catering to clients who prefer a more hands-off approach. In contrast, the self-managed option grants clients complete control over customization but with minimal support, making it ideal for those with technical expertise who want greater flexibility. These two services are designed to accommodate varying client needs, striking a balance between customization capabilities and support levels.

Fully Managed Hosting Service

HumTech’s fully managed service provides specialized hosting solutions for low-to-moderate traffic websites, leveraging our proprietary WordPress theme on our secure and reliable servers. This offering includes three years of maintenance and support, ensuring your site is consistently up-to-date and secure. Key Features Include:

  • Reliable Hosting: Optimized hosting for sites with low-to-moderate traffic, ensuring optimal performance and reliability within outlined resource parameters.

  • Theme and Plugin Configuration: Comprehensive setup and maintenance of the HumTech WordPress theme and core plugins. 

  • Proactive Maintenance and Updates: Continuous server oversight, alongside regular updates to your WordPress environment.

  • Security and Compliance Monitoring: Routine security checks and compliance scans in alignment with UCLA policy and other regulatory standards.

  • Scheduled Backups: Automated, scheduled backups to safeguard against data loss due to system failure or corruption.

  • Dedicated Support: Access to expert support during regular office hours, ensuring quick resolution of issues.

Client Responsibilities

  • Resource Management: Ensuring website resource usage stays within the parameters specified by HumTech for low-to-moderate traffic sites.

  • Content Creation and Management: Overseeing all content-related activities.

  • Compliance: Ensure compliance with UCLA policy and regulatory requirements.

  • Knowledge Resource Utilization: Making full use of the shared knowledge base and support resources offered by HumTech.

Pricing

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Contract Renewal

Upon the completion of the three-year service period, contracts are subject to renewal and a comprehensive re-evaluation to address evolving needs and technological advancements. We also offer support for transitioning your project to a new framework or for archiving purposes as needed.

Eligibility

Current departments and centers within the UCLA Humanities division, active faculty and staff, and department supported academic projects are eligible for this fully managed service.

Self-Managed Hosting Service

For clients who want a more hands-on approach or require custom solutions that go beyond our fully-managed service, we recommend a self-managed hosting approach. With this option, HumTech only facilitates the setup of an Amazon Web Services (AWS) account and may provide some of the necessary tools for you to manage your own website. Any further changes, updates, or maintenance, are entirely the responsibility of the client. Key features include:

  • Hosting: HumTech will facilitate the setup of your own AWS account.

  • Theme Sharing: HumTech may share its proprietary theme or site templates for clients to use as a starting point for their website development.

  • Knowledge Base: HumTech maintains a comprehensive knowledge base for guidance on best practices, troubleshooting, and technical requirements for client websites.

Client Responsibilities

  • Server Configuration and Maintenance: Clients are responsible for configuring and maintaining their server setup.

  • Site Configuration and Maintenance: Clients must manage the setup and upkeep of the HumTech theme and plugins, or their chosen web framework.

  • Content Creation and Management: Clients oversee all activities related to content creation and management.

  • Compliance: Clients ensure adherence to UCLA policies and regulatory requirements.

Pricing

Pricing for the Self-Managed Hosting tier will be determined based on the scope of services required, client needs, and organizational budget. HumTech will work with clients and our campus AWS representatives to develop a customized pricing plan that meets their specific requirements.

Eligibility

Current departments and centers within the UCLA Humanities division, active faculty and staff, and department supported academic projects are eligible for the self-managed hosting service.